FAQ's

Why shop with Perfect Skin Care?
Perfect Skin Care is the best place to buy Dermalogica on the web. Not only do we offer massive discounts on our full Dermalogica range, we offer a tailor made service that ensures that you purchase the right product for your skin type. Our two step process is simple. First of all take a few minutes to discover what the right products are for your skin condition by taking part in our online Face Mapping service. Then simply find these products using the search box or via the links on the left hand side of the website.

Perfect Skin Care also offer free delivery for all orders over £70. With the assurance that you are purchasing from dedicated Dermalogica Skin Care professionals, we are sure that you will soon find out why more people are buying from Perfect Skin Care.

What is Face Mapping?
Face Mapping is a revolutionary approach to skin care. When you receive a one to one Face Mapping session the 14 zones of your face will be analysed. Then, based on the results, your Dermalogica regime will be prescribed for optimum skin care results. While we advise that you visit our premises and receive a free one to one face mapping consultation with one of our trained Dermalogica specialists, you can get the next best thing by making use of our on-line Face Mapping and Consultation card service. Click here to be re-directed to our Face Mapping page.

Why Choose Dermalogica?
Dermalogica is a skin care system researched and developed by The International Dermal Institute. It was founded in Los Angeles in 1986 and is known worldwide as the ‘professionals’ choice. Dermalogica is founded on the belief that good skin care is not about pampering or luxury, any more than brushing your teeth or washing your hair is, but about results. These results are achieved by developing advanced skin care formulas, based on the latest up to date research, which can sometimes take up to 5 years to complete.

What Headlines have Dermalogica been making?
Dermalogica just can’t stop making headlines in the press! Virtually every product in their range has, at some stage, received glowing reviews in popular magazines and newspapers. Below are just a selected few of these reviews.

Heat Magazine
Former Posh Spice (Mrs Beckham) gives kudos to Multi-Active Toner, Dermal Clay Cleanser, Daily Microfoliant, Active Moist, MultiVitamin Power Firm.

In Style Magazine
As part of March In Style's coveted cover story, "135 Best Beauty Buys", Dermalogica rocks with all-time classic favorites Dermal Clay Cleanser and Active Moist!

U Magazine
Best All-Round Moisturizer - Active Moist Picked as number one by U Magazine because it's "...incredibly light and easily absorbed."

Life & Style Magazine
So how does Cheyenne Kimball "keep the zits at bay? With an arsenal of Dermalogica skin care products" including Active Moist.

Elle Magazine
Model Lily Cole exclaims that she loves Dermalogica products like MultiVitamin Power Recovery® Masque and Active Moist.

Cosmopolitan
Katie Holmes says of Dermalogica "I use all of their moisturizers and masks. I'm into doing masks!"

Allure
Dermalogica Body Hydrating Cream was named as Reader's Choice for best body cream.

Do Dermalogica test products on animals?
Always cruelty-free, we do not test on animals. Developed with the environment in mind, we also ensure that all ingredients are from eco-safe sources and are packaged in recyclable containers.

What kind of ingredients go into Dermalogica formulas?
We always use only the finest ingredients available, and all products are non-comedogenic and do not contain any occlusive mineral oil or lanolin, no irritating artificial colors or fragrance, and no drying S.D. alcohol.

What is our refund policy?
Perfect Skin Care are dedicated to ensuring 100% customer satisfaction. If you, for any reason, decide that the products you have purchased are not suitable simply return them to us and we will refund you the full amount, no questions asked. For further details on our refund policy please go to the terms and conditions page.

What is our delivery policy?
We use Royal Mail's first class delivery service. While the vast majority of orders, if place before 15:30hrs, will be received the next day, it may occassionally take between 3 to 5 working days. Shipping prices for the UK are £2.50 ,however, if your order is over £75.00 it will be deliverd free. All International orders are charged at £6.00. Here is the list of countries we deliver to.

Austria,Belgium,Bulgaria,Cyprus,Czech Republic,

Denmark,Estonia,Finland,France,Germany,Gibraltar,Greece,

Please note that parcels cannot be classed as lost until 25 working days have passed.

Is our shopping safe and secure?
We guarantee that Shopping with Perfect Skin Care will be a safe and secure experience. We promise to ensure the following:

Your Personal details will be stores in a secure location and we will never pass on your details to any third party.

Your bank details will be handled by a safe and secure Department. Your purchases will be processed by Sage Pay. This is the largest and most reliable merchant account available in the UK.

If you are not happy in any way with your product we promise to refund you the full amount, no questions asked.

Where are we located?
Perfect Skin Care are located in Falkirk, Scotland. You can contact us at the following address:

How to Contact us?
You can contact us by Telephone or E-mail. Our details are as follows

E-Mail: info@perfectskincare.org
Telephone: 07719 597161

If you are put through to our answering machine please leave a message and we promise that we will get back to you within 24 hours to answer any queries you have.